Current Work
Building Customer Data Infrastructure
- Built unified customer data infrastructure consolidating disconnected systems (HubSpot, Act-On, Plausible, Nectari, Meta) into centralized cloud data warehouse with automated ETL pipelines, enabling cross-channel analytics and customer journey visibility
- Developed automated data workflows and reporting pipelines reducing manual processing time by ~80%, enabling shift from data collection to strategic analysis
- Designed workflow automation and custom taxonomy frameworks increasing structured customer data capture by 75%+ through HubSpot Service Hub implementation
Customer & Channel Analysis
- Conducted cross-channel analysis through web traffic patterns, customer journey mapping, and sales correlation studies, creating engagement scoring methodology and identifying behavioral patterns across customer touchpoints
- Tracked marketing and education program effectiveness through cohort analysis and multi-channel engagement measurement, establishing performance benchmarks and cost accountability for initiative evaluation
Previous Work Experience Details
Research Coordinator
Golden Artist Colors Inc. | New Berlin, NY & RemoteEstablished consistent testing standards across full product line and created systematic communication protocols replacing improvised processes during period of significant operational change. Added project management responsibilities while maintaining specialist duties. Lead fine-art materials research, product testing and knowledge management initiatives.
Materials & Application Specialist III
Golden Artist Colors Inc. | New Berlin, NY & RemoteAdvanced through specialist levels (I→II→III). Product expert providing technical consultation and creating content for both internal teams and customers. Tested products for market readiness while delivering technical support to artists, institutions, and industry professionals. Maintained 81% net promoter score through technical consultation with artists and institutions including Yale, SAIC, and RISD
Instructor & Adjunct
Kansas State UniversityCleveland Institute of Art
Designed and delivered curriculum for design, drawing, anatomy, color theory and materials courses. Providing academic mentoring and student consultation through office hours and advising. Mentored students who went on to graduate programs and professional careers in the arts and design
Education & Certifications
Technical Certifications
Statistics & Mathematics for Data Science & Data Analytics
Nikolai Schuler | Udemy15 Days of SQL: The Complete SQL Masterclass
Nikolai Schuler | UdemyThe Complete SQL Bootcamp Go from Zero to Hero
Jose Portilla | UdemyData Analysis with Pandas and Python
Boris Paskhaver | UdemyThe Complete Python Bootcamp from Zero to Hero in Python
Jose Portilla | UdemyPython Programming for Everybody
University of Michigan | CourseraProfessional Development
Project Management
Google | CourseraProject Management | CProjMgrSU
Syracuse UniversityFormal Education
Master of Fine-Arts
Kansas State University, Manhattan, KS Painting, PrintmakingBachelor of Fine-Arts
Edinboro University, Edinboro, PA Painting, PrintmakingAdditional Training
UX Design Professional
Google | CourseraOccupational Therapy Pre-Requisite Coursework
Cuyahoga Community College, Cleveland, OHExamples of Professional Work
Talks & Workshops
Sam and Adele GOLDEN Foundation
8+ Annual Artist in Residence Groups Materials Demonstration and ConsultationAcademic Institutions on behalf of GOLDEN
Cornell AAP, Yale University, RISD, School of the Art Institute of Chicago, Florida State University, Edinboro University of PA, Cleveland Institute of Art, New York Studio School, The Painting Center, Laguna College of Art and DesignWriting
Golden Artist Colors | Just Paint
Multiple technical articles on materials, testing procedures, and application techniquesSelected Exhibitions
35th Annual Faber Birren National Color Award Show
(Juror: Anna Swinbourne PhD, Former Curator at MOMA), Stamford Art AssociationFirst Street Gallery's 2015 National Juried Exhibition
(Juror: Steven Harvey) First Street Gallery, New York, NYButler Institute of American Art's 80th Midyear National
(Juror: John Vanko John Vanco Director of the Erie Art Museum) Butler Institute of American Art, Youngstown, OHSelected Artwork
Chicken
Momento
Pug